**SpeakMD Returns and Refunds Policy**
At SpeakMD, we are committed to providing exceptional service and ensuring your satisfaction with our medical record translation services. We understand that situations may arise where you may need to request a return or seek a refund. This Returns and Refunds Policy outlines our procedures and guidelines to address such situations.
**1. Eligibility for Returns and Refunds:**
– **Translation Errors:** You are eligible for a return or refund if there are errors in the translation of your medical records that result from our team’s oversight or inaccuracies.
– **Cancellation Before Processing:** If you wish to cancel your order before we begin processing your medical records, you can request a refund. Please note that once processing has started, refunds may not be possible.
**2. Refund Requests:**
– **Request Process:** To initiate a refund request, please contact our Customer Support team at support@speakmd.com within 30 days of receiving your translated documents. Provide specific details regarding the reason for your refund request.
– **Document Inspection:** We may ask you to provide additional information or documentation related to the errors or issues you have encountered with the translation.
**3. Refund Determination:**
– **Translation Errors:** If the refund request is based on translation errors, we will review the documents in question and assess the accuracy of the translation. If a genuine error is identified, a refund will be processed.
– **Cancellation Before Processing:** For cancellations before processing begins, a refund will be issued promptly.
**4. Refund Process:**
– **Method of Refund:** Refunds will be issued to the original payment method used for the order.
– **Refund Timeframe:** Please allow up to 10 business days for your refund to be processed and reflected in your account.
**5. Non-Refundable Situations:**
– **User Errors:** SpeakMD is not responsible for errors in the original documents submitted by the user. Refunds will not be issued for errors in the original documents.
– **Legal or Insurance Use:** Our translations are designed for informational purposes and may not be suitable for legal or insurance purposes. Refunds will not be granted if the user intended to use the translations for legal or insurance purposes.
**6. Changes to Translated Documents:**
– If you wish to make corrections or changes to the translated documents, please contact us at contact@speakmd.com. Additional fees may apply depending on the nature and extent of the changes.
**7. Contact Information:**
– For any questions or concerns related to returns and refunds, please contact our Customer Support team at support@speakmd.com.
**8. Modification of Policy:**
– SpeakMD reserves the right to modify or update this Returns and Refunds Policy at any time without prior notice. Any changes to the policy will be posted on our website.
We value your trust and aim to provide you with accurate and reliable medical record translations. If you encounter any issues or have questions regarding returns and refunds, please do not hesitate to reach out to our Customer Support team. Your satisfaction is our priority, and we will work diligently to address your concerns in a timely and fair manner.
