Frequently Asked Questions

 

  • What is SpeakMD? 
    • SpeakMD is a group of physicians that translate medical records from complex medical terms to easy to understand language.
  • What does SpeakMD provide for patients?
    • SpeakMD provides patients with information about their bodies and their health so patients have the ability to take control of their healthcare. Patients are increasingly asked to pay more out of pocket for their care, you should know exactly what your paying for.
  • Why do I need SpeakMD?
    • If you have an interest in understanding your health and your body SpeakMD is here to help.  Some of our patients just say “Doc, do what you need to do.” These patients don’t need our services. On the other hand, we have a lot of patients that want more information and really want to understand why the treatment options are being recommended or what certain findings mean.  For these patients, that want to take control of their health, SpeakMD is here to help.
  • Who needs SpeakMD?
    • Anyone that wants more information regarding their health or illness.
  • How can SpeakMD help me improve my health?
    • No one can help you improve your health more than yourself. Our goal is not to make you a medical expert. (that took us decades of training!) Our goal is to make you an expert of your own body and be able to ask the right questions and make informed decisions.
  • Will SpeakMD doctors give me medical advice?
    • No. We cherish the doctor – patient relationship, and your discussions with your doctor is the only place you should be getting medical advice.  What we will do is give your the most information possible to ask the right questions and understand your condition.
  • How do I obtain my medical documents?
    • First and foremost remember your medical records are your property.  With the advent of electronic medical records there is a record for every visit, surgery, and test that a patient undergoes.  These records are available on request.  Some patient’s tend to feel a little awkward asking for these which we understand.  So we made a template for requesting your medical records.  Remember you are taking control of your health and these records are your medical fingerprint. See our Obtaining Medical Records Page. 
  • Where do I send my medical documents for review?
    • Your documents must be sent over our HIPPA secure server. Please see the getting started page for further information.
  • How long will it take for my documents to be translated and sent back to me?
    • This depends on the amount of records requested and the schedule of the translating doctors. We will update you on the estimated turnaround time at the time of submission.
  • What is medicalese/doctor speak/ medical shorthand/ medical technical terms?
    • Well this is how we communicate.  We tend to use medicalese because it is how we were trained and it allows us to communicate in shorthand to expedite our documentation.  As with any foreign language it takes years to master. Our goal is to translate this language into concepts our patients will understand.
  • Who will review my documents for translation?
    • Physicians with years of training will review the documents and provide translations.
  • Is communication HIPPA Secure?
    • Yes. HIPPA is the Health Information and Patient Portability Act. It is a law requiring patient information is kept strictly confidential.  This is of utmost importance.  Although, we request our patients remove any identifying patient information from their records, we also keep all communication strictly confidential.
  • Will my information be shared with anyone or any company?
    • No.
  • How do I set up an account?
  • What are the fees?
  • How do I submit payment?
    • We transact using Paypal, Credit Card or Check, see our payment page.
  • Are these translations able to be used for legal  or insurance purposes?
    • No, These documents are for educational and informational purposes only. See our Terms of Service.  For our legal translation services see SpeakMD Legal.
  • Do you translate into other languages?
    • Coming Soon. Please contact us directly.
  • Is SpeakMD for me?
    • If you’ve made it this far you have a keen interest in your health and taking control of your illness or injury.  We think we can help by giving you as much information as possible to help you on your journey.
  • Have more questions? Need  more answers?